Clearpay | Dionné Jewels

WHY CLEARPAY?

Clearpay makes budgeting easier, allowing you to break down your payments into four instalments, due every two weeks, interest-free.* Remember, spend responsibly – sometimes splitting up payments might not always be the best option (just saying). Take a look at our FAQs below for the full lowdown.

Ts&Cs

So, you've chosen to spread the cost of your spending. Good move – but remember: be smart about it. You should have a good think about your finances before going with any kind of 'pay later' option. That means thinking ahead, and making sure you'll have enough money to pay the four amounts each month. Our helpful FAQs are a good place to start if you want to know a bit more.

If you choose Clearpay, you don't have to pay interest, but you will have to pay a late fee if you miss one of your payments. To make things simple, Clearpay sends you helpful reminders leading up to your payment due date, and you'll also get a notification if a payment fails for any reason.

Using Clearpay won't affect your credit score, because it doesn't notify credit agencies of failed or missed payments. You still need to be careful, though – make sure you spend within your own financial limits, and keep checking in on any remaining pay-later balances.

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Clearpay FAQS

Who can use Clearpay?

Customers over the age of 18.
Customers with a billing and delivery address registered in the UK
Customers who have a valid and verifiable email address and phone number
Customers who have a UK bank payment card - Visa or Mastercard Debit or Credit Card
Customers who are capable of entering into a legally binding contract
Customers who have a verifiable and valid ID

How do you pay with Clearpay?

When you get to checkout, click ‘clearpay’ under payment type and then click continue and place your order, that simple!
You’ll be redirected to the Clearpay portal where you’ll be asked to register with an email address and password. Once you've agreed to the terms and registered you won't need to do it again.
Make sure your details are correct - Clearpay use this information to keep you up to date on any payments or refunds that are due.

How does paying off instalments work?

You’ll be asked to pay the first of 4 instalments once you’re logged into the Clearpay Portal at checkout.
Instalments 2, 3 and 4 will automatically be collected from the debit or credit card you selected at checkout every 2 weeks.
You'll receive a reminder from Clearpay 2 days before each instalment is collected.
If you miss a payment, Clearypay will send you a text message and email letting you know the automatic payment has failed. If the automatic payment fails, Clearpay will try and collect payment from any other cards you have in your Clearpay account. You'll have until 11pm the next day to make a missed payment before being charged any late fees.
To pay a missed payment, simply log in to your App or online and click PAY NOW next to your "overdue payment". If you’re worried about making payment, contact Clearpay as soon as possible.
If your payment is still outstanding, you’ll be charged £6.00 late fee per late payment. Click here to find out more about late fees with Clearpay.
Clearpay won’t approve any further orders until your account is up to date to help you get back on track.
You can pay off the balance of your order early with the PAY NOW feature in the Clearpay app.

Having trouble paying with Clearpay?

If you have any trouble placing an order with Clearpay, it could be due to one of the following reasons:

Clearpay may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
Clearpay may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
You may have outstanding payments on previous Clearpay statements. Once these are paid off, try Clearpay again.
If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Clearpay again.
You may have missed a required field at the checkout, such as filling in your Date of Birth. If you haven't used Clearpay before and you're shipping to a different address to your billing address, the payment may be declined.

I've paid with Clearpay - how do returns work?

Returns cost falls onto the consumer.
You have 14 days from the date you receive your order to return it for a refund*.
Earrings cannot be returned due to hygiene reasons, please see our FAQ on returns.
It can take up to 10 days for your order to reach us and be processed.
Refunds can take up to 10 working days to show on your account.
All returns are subject to our original condition. If a refund is due, your invoice will be adjusted, and you'll receive a refund from Clearpay within 10 working days for all payments you’ve already made.
Your refund will be issued back to the credit or debit card you used at checkout to pay your first instalment.
If you haven't paid all of your remaining instalments, then the rest of your payments will be cancelled.

Will using Clearpay affect my credit score?

Using Clearpay won’t affect your credit score as payment reference agencies aren’t informed of late or missed payments. Click here to see Clearpay’s responsible spending page.

Just one more thing...

Clearpay are an independent payment provider and Dionné Jewels have no influence over whether your payment will be accepted or not. If you have any trouble placing an order with Clearpay, please contact Clearpay Customer Service.